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Early Collections Representative

CarMaManagerx Auto Finance

This is a Full-time position in Kennesaw, GA posted June 10, 2021.

What you will do
– Essential Responsibilities

Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account.

Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.

Advise customers of the status of their account by reviewing account information, and influencing customers to make payments on the account.

Work with other departments/personnel where necessary to resolve customer concerns.

Perform the above functions while meeting department expectations.

Improve customer experience with every interaction.

Empathy with our customers, and transparency in every interaction are vital to your success.

We’re not your average call center.

From dealing with complex customer issues to posting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position.

You will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line and performing all tasks in accordance with applicable policies/laws.

Qualifications and requirements

High school diploma or 1 month related experience/training.

Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.

Multi-task in a high energy standard office environment.

Speak and listen effectively with CarMax customers via phone, and tolerate stressful interactions with customers.

Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to convince the customer to make a payment.

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