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Network Operations Analyst – 3rd Shift

Infinity Consulting Solutions

This is a Full-time position in Atlanta, GA posted December 11, 2020.

Job Description
– Network Operations Analyst
– 3 RD SHIFT Seeking an experienced Network Operations Analyst to join a global financial organization.

As the first point of contact for incidents and service requests, the Network Operations Analyst plays an important role within the organization, having a primary responsibility to restore service as quickly as possible following a service incident.

You will be accountable and responsible for ensuring the resolution (directly or indirectly) for all incidents and service requests.

Y ou will be an integral part of the team that provides 24×7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided.

Excellent communication skills are required because you will also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Ideal candidates are willing to be helpful and highly professional.

Responsibilities Fields Help Desk Calls, emails, portal reports, etc.

Records and handles Incidents and Service Requests Route, categorize, prioritize and escalate incidents and service requests Actively monitor and react to System Events, Alerts and Monitoring Tools Incident investigation, diagnosis, and service restoration Ensure proper follow-up internally and externally until resolution Give priority to monitoring high-impact Incidents Owns incidents and may serve as coordinator until resolution Keeping clients informed about progress Escalates as appropriate Monitors, tracks and communicates with other teams to progress incident resolution Identifies ways to prevent future problems and alerts management to emerging trends Responsible for handling file transfers for external clients Requirements Bachelor’s Degree in Computer Engineering or related field 2+ years of relevant Network Operations experience Knowledge and experience of multicast troubleshooting in a switch/routed network desired but not required Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc.) Knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching.

Ability to grasp complex concepts and architecture.

Good knowledge of enterprise switches, routers and firewalls.

Ability to run and analyze sniffer traces (network data).

Develop and maintain domain expertise across network eco-system.

Interact with advanced level engineering design and support solutions.

Perform all levels of routine network analysis Perform monitoring for new events to open incidents Working knowledge of how to use management tools Basic understanding of the OSI model Familiarity with data center technologies Good phone etiquette and the ability to diffuse agitated situations Excellent customer service attitude Basic hardware troubleshooting skills Ability to operate effectively and professionally under pressure Ability to collaborate with a variety of personalities and skillsets, and improve the quality of IT processes
– provided by Dice

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