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Software Support Analyst

OpTech

This is a Full-time position in Atlanta, GA posted December 18, 2020.

nnOur top client is assembling a team of Software Support Analysts to help in an important project.

These positions will be 100% remote and client is a nationally recognized financial organization.

Initial duration will be remote but is a Michigan based company.nn nnSoftware Support Analyst with external Customer Support experience.nn Salesforce experience is preferable.

Excellent problem solving skills are a must.

The candidate should also have excellent written and verbal communication along with technical skills.

Must have prior software support experience nnTechnical Requirementsnn Ticketing software, technical virtual support for internal users Not looking for
– hardware support, O365 support, Windows 10 support They’re handling 2.0 support for SBA PPP.

Their portal for PPP forgiveness and origination portal.

They have a team chat to discuss issues.

They will support external customer login issues, password issues, researching customer issues on the production support, working hands on a business app.

n n Job Requirements: n Comparing software purchased to software Support the software quality effort on software projects Evaluate proposed software or software enhancement for feasibility Support high level software product testing Design, implement and test software applications Develop, modify and execute software testing plans for assigned software Assist with software license tracking and renewals for software maintenance Managing software and hardware inventory Optimize the software asset portfolio Enable software licensing lifecycle management from procurement to retirement of software Maintain test cases and test data Validate requirements for multiple software and hardware products throughout the software life cycle Perform analysis and reporting of software installations and optimize software licenses Perform software inventory management tasks Improve software testing in an ever changing environment Execute the software development plans to perform requirements analysis, software design, coding, unit test, and integration testing Assist planning and leading the development of system requirements, software design, coding, software/system analysis, process, software verification, documentation and testing Modify and execute software test plans Participate in various reviews of test artifacts such as test plans, test cases and test scripts Create and update software counters for software titles and licenses

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